Accessibility Statement
Last Updated: January 16, 2026
TownShop is committed to providing a website that is accessible to the widest possible audience, regardless of ability. We are actively working to improve the accessibility and usability of our website and to support an inclusive experience for all visitors.
Our Accessibility Efforts
We strive to improve accessibility by working toward alignment with generally recognized accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is an ongoing process, and we continue to review and enhance our website to identify and address potential barriers.
Our efforts include, but are not limited to:
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Keyboard-only navigation testing across key user flows (including browsing, product pages, cart, and checkout)
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Ongoing improvements to alternative text for images and media
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Enhancements to heading structure and page organization
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Color contrast and readability adjustments
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Manual reviews and automated accessibility testing using industry-standard tools
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Periodic testing with assistive technologies such as screen readers
Limitations
Despite our efforts, some content or functionality may not yet be fully accessible. This may include third-party applications, plugins, or embedded features that are not fully within our control. We are actively evaluating these areas and working to address accessibility concerns where feasible.
Accessibility Support & Feedback
If you experience difficulty accessing any part of the TownShop website or need assistance, we encourage you to contact us so we can help and work toward a resolution. We welcome your feedback and aim to respond to accessibility-related inquiries within a reasonable timeframe, typically within 48–72 business hours.
Accessibility Contact:
Email: pat@townshop.com
When contacting us, please include (if available):
• The page URL
• A brief description of the issue
• The assistive technology used (if applicable)
Ongoing Commitment
TownShop views accessibility as an ongoing commitment. We welcome feedback and continually work to improve the accessibility of our website as technologies, standards, and user needs evolve.