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Frequently Asked Questions (FAQs)





Creating an account on is simple, safe and easy. All you need to do is:

  • Click the account icon in the top right-hand side of the screen. If you are an existing customer, Sign In, or select the Register here option to create a new one. Enter the required information and have your account set up in no time.

  • Alternatively, you can create an account while checking out. For future purchases, we save your shipping and billing addresses, phone number, and email address.

You can enter your 'Gift card or Discount code' on the checkout page, under Payment. To redeem the offer, simply enter the card number/discount code and select Apply.

On our Checkout page under “Billing and Payment,” there is an option to enter your “Gift card or Discount code”. Enter the discount code and click “Apply”.

Orders and Shipping

  • To update your address, go to the Account icon and select the Addresses option.
  • You will then get an option to either Add a New Address or Edit/Delete the existing one. Click on the preferred option to continue.
  • Enter the location details and select the Set as default address option if you want the address to be the default choice during checkouts.
  • To finish, click on the Update Address button.

You make the required changes during checkout if your billing and shipping addresses differ.

You can reach us by phone at 212-595-6600 or by email at Our customer service care representatives will get in touch with you.

  • You can check the status of your order using any of the methods listed below.
  • Log in to your account to check the status of your purchase.
  • Check your registered email address's inbox or spam folder. You will be notified via email when your order has been processed. You will also receive tracking updates in the mail.
  • You can click on the question mark icon on the right bottom of the screen. Enter your order and contact details. It will display the order status then.
  • You can also email customer support at for any updates related to your order.

Yes, you can choose to gift wrap the orders.


Please click here with any concerns you may have regarding returns and refunds.

At Town Shop, we cherish happy customers. However, if you have any problems with your purchase, we apologize for the inconvenience.

In the event that any products are incorrect, damaged, or missing, please contact us at 212-595-6600
or send an email to with the order number and details of the missing product.(s). We will do our utmost to help you with this!

If an item is out of stock at the time of your purchase, a representative from Town Shop will get in touch with you via email. When the item is back in stock, you will be notified via email. Shipping costs on all out-of-stock items will be waived as a gesture of appreciation for your patience.

Our promotional emails keep you up to speed on the latest lingerie trends and other Town Shop news. You can subscribe to receive first-hand updates by entering your email address in the footer tab and completing the process by clicking on the Subscribe button.

However, if you wish to unsubscribe at any time, simply respond to any of our promotional emails. Alternatively, you can also email us at with the subject Unsubscribe in the
subject line


At Town Shop we are serious about protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

  • How does Town Shop protect customer information? When you place orders or access your account information, our secure server software (SSL) encrypts all information you input before it is even sent to us. All of the customer data we collect is
    protected against unauthorized access.
  • Will Town Shop disclose the information it collects to outside parties? Town Shop does not sell, trade, or rent your personal information to others. Occasionally we may send you an email regarding a special promotion that we are running. Town Shop may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information. Town Shop may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Town Shop, our users, or others. We do not sell, trade, or rent your personal information to others.

We accept all major credit cards.

We respect our customers' privacy and any confidential information, such as payment information. Our secure server software (SSL) encrypts all information you enter before it is sent to us when you make orders or access your account information. All of the customer information we gather is safeguarded against unauthorized access.

Additional Support
Please call us at 212-595-6600 or drop an email to

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