Can I create an account on Townshop.com?

Absolutely.  You will be given the option to create an account during checkout.  We can store your shipping and billing address, phone number and email address for future orders. 

How can I check my order's status?

You will receive updates via email alerting you when your order is processed and any tracking information.  You will also be able to log into your own account to see the status of your order.  You are also welcome to email customer service at Pat@townshop.com if you need an update.

Can I apply a gift card to an online order?

Yes! On our checkout page under billing and payment, there is a link saying "Have a gift card? Click here to enter it."  Just input your card number and press "apply."

Where can I enter a discount code?

On our checkout page under "Billing and Payment," there will be a link that says "Have a discount code?"  Please click there and enter the discount code and then select "apply."

How can I unsubscribe from your email list?

First, we're sorry to see you go!  To unsubscribe please reply to one of the promotional emails you receive from us or send an email to Pat@TownShop.com with "unsubscribe" in the subject.

The item I ordered is out of stock!

If an item is out of stock at the time of your order, a Town Shop representative will contact via email.  You will be offered the option of being contacted via email when the item is back in stock. 

Shipping charges will be waived on all out of stock items.

What is Town Shop's privacy policy?

At Town Shop we are serious about protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.  Please read on for more details about our privacy policy.

How does Town Shop protect customer information?
When you place orders or access your account information.  Our secure server software (SSL) encrypts all information you input before it is even sent to us.  All of the customer data we collect is protected against unauthorized access.

Will Town Shop disclose the information it collects to outside parties?
Town Shop does not sell, trade, or rent your personal information to others.  Occasionally we may send you an email regarding a special promotion that we are running.  Town Shop may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.  Town Shop may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Town Shop, our users, or others.

We do not sell, trade, or rent your personal information to others.